Orders and Shipping
No, if you do not want to set up an account with us, you have the option to checkout as a guest. All you’ll need is your contact and shipping information!
To place an order online, follow these simple steps:
Once you have found an item you would like to purchase, select the size or colour and add it to your cart. If you wish to continue shopping, you can return to your cart at any point by clicking the cart icon in the top right-hand corner and proceeding to checkout, enter your payment details and information,once your order is complete, you will receive order confirmation via email. Your order will be prepared and packed and sent out for del
Yes, you can. Along with your order confirmation, once your order has been shipped a tracking number will be sent over to you so you can track your order, you can track your order here.
Yes,but please be advised that your shipping address cannot be revised after the order has been processed or shipped.
Please contact us, our customer service representatives will assist you further.
We processes orders between Monday and Friday. Orders will be processed within 2-5 days from the order date,and shipped the next day after the processing day. Please note that we don’t ship on weekends.
If something is still missing, please contact us immediately.
If you’ve purchased a product with us on pre-order, You can click here see to Shipping Policy
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card. information is not stored on our servers.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Returns & Refunds
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Yes, you can. Simply complete on the returns note found in your parcel and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely.
In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.please see our Returns Policy.
As a business we’re constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you’ve ordered, we are unable to refund the price difference.
Postage costs will only be refunded if your entire order is damaged or faulty.
Please contact us within 5 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.
Please contact us if your return appears to be incorrect.
Please note that we will refund you the amount paid, please check your original order confirmation to check if discount has been applied at checkout to your items, before contacting us.